Service
CMDB & CSDM Excellence
Design, implement and govern a Configuration Management Database (CMDB) and Common Service Data Model (CSDM) that delivers accurate service relationships, operational visibility and enterprise-wide governance.
The business challenge
Enterprise services cannot be managed without trusted configuration data
Many organisations operate with fragmented CMDBs, incomplete asset records and undocumented service relationships. As infrastructure grows across cloud, on-premises and hybrid environments, inaccurate configuration data leads to failed changes, slower incident resolution, compliance risks and poor operational decision-making.
Without a governed CMDB aligned to CSDM, organisations struggle to understand how technology services support critical business operations.
What We Deliver
Building trusted enterprise service visibility.
- Enterprise CMDB Strategy
- Common Service Data Model (CSDM) Implementation
- Configuration Item (CI) Governance
- Service Mapping
- Business Service Modelling
- Discovery & Data Reconciliation
Benefits
Outcomes leadership can measure.
Trusted enterprise service visibility
Improved change success rates
Faster incident resolution
Higher CMDB data quality
Improved service mapping accuracy
Better operational decision-making
Methodology
Five phases. One trusted source of truth.
01
Discover
Assess estate, tooling and current governance maturity.
02
Design
Design target-state operating model and platform blueprint.
03
Deliver
04
Govern
05
Optimise
Our solution
Platforms we deliver on.
- ServiceNow CMDB
- ServiceNow Discovery
- ServiceNow Service Mapping
- Microsoft Azure
- AWS
- Google Cloud
- Device42
- Flexera
- Oracle
Deliverables
What you receive.
- CMDB Maturity Assessment
- CSDM Implementation Roadmap
- Enterprise Service Model
- Configuration Item Taxonomy
- Service Relationship Maps
- Data Governance Framework
Business outcomes
Value delivered.
- Trusted configuration management database
- Accurate business service mapping
- Improved incident and change management
- Higher CMDB completeness and correctness
- Increased operational resilience
- Reduced service disruption